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What happens if my print is damaged?

You will get a new one, don’t worry. Send us an image of the damaged print and we will do our best to get you a new one as soon as possible. Only condition: we have to get the damaged one back because we have to destroy it to keep the correct number of limited prints.

Where can my prints be shipped to?

Currently our prints can only be shipped to Europe and North America.

Will you extend your shipping locations some time soon?

We definitely will! But this will take time and we have to know if people are interested. Let us know if you would love to buy a print from a country we’re currently not shipping to.

How can I pay? And is it safe?

You can pay using every standard credit card. And yes, it is safe! We are using Stripe for our payments, one of the standard online payment platforms, that handles billions of dollars every year. We ourselves do not store any of you credit card info.

How much does shipping cost?

Shipping costs vary between 5€ and 15€ depending on the size of the photograph. We will show you those before you pay. Do not hesitate! Choose an image from our gallery, click on the buy button, and see what shipping will cost.

Can I cancel or change my order once it has been placed?

Everyone already bought an item once that was a mistake. But, as we order the prints on demand we can only give you the possibility to cancel your order up to 24 hours after buying the print.

How do I get notified with order status updates?

We will let you know when your order is getting produced, when the quality control is done, and finally when we shipped it (with tracking code). But don’t worry, if you want to know anything about your order, just send us an e-mail and we will help you out as soon as possible.

Do I own the rights of an image I buy?

No. You will own an artwork, printed on paper, but the image rights will always belong to the artist.

What paper types will be used?

We let the photographer use the specific paper for each print. The selection varies between: Hahnemühle Fine Art Pearl or Hahnemühle Fine Art Baryta .

Will I need anything to hang my print on the wall?

Yes you will. We only send a photograph printed on high quality paper. If you want to hang it on a wall, without damaging the photograph, you have to get a frame. We use pretty standard sizes, as a consequence you can find frames for those in many stores and even online.

I have more questions, what should I do?

Write us an e-mail or contact us on social media! Call us if you speak Luxembourgish, German, French or English. Or drop by at our office for a drink if you happen to live in, or visit, Luxembourg. Just let us know in advance so you won’t be standing in front of closed doors.

Can I see the artwork in person before I buy anything?

Seeing the artwork before buying it will be not possible because we print to order. However, we will organise exhibitions in regular intervals where each photograph will be displayed in a specific size and sold at a discount price. We will let you know as soon as we know the date of our next exhibition.

Does the artist get paid too?

Yes of course. Our main goal is to value photography. This will only be possible if every photographer gets a fair price for each sold image. We even went a step further! We have a fix price for our printing and shipping costs as well as our commission, and the photographer can set the final price for his photographs.

I’m a photographer and interested to sell my work, is this possible?

Yes this is possible. Send us an e-mail with a short description, a link to your work as well as four photographs you would love to sell on our site. We will review those and let you know if we pick your photographs and when they will be added to our store.